Hearing
Physical process; natural; passive
Listening
Physical and mental process; active; learned process; a skill. It is a physical and psychological process that involves choosing to listen, understanding, and responding to symbolic messages from others.
Listening is important to fostering good self-esteem, maximising productivity, improving relationships, and perhaps even becoming a better speaker.
Effective listeners:
- actively look for something of interest
- focus on content, not style
- listen for main ideas and their organization
- vary note taking tools according to content
- work hard; maintain active body posture
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